Returns:

ALL RETURNS must have an RMA number to be processed. The only way to receive an RMA number is to fill out this form: RMA REQUEST FORM  Any orders returned without an RMA number after 30 days will be put back into inventory. An RMA number is only good for 14 days from the time the email is sent to you. After that time, a new form will need to be filled out as the old RMA will be void.

If a return is being made because of an error by Storks Plows, it will be handled differently. If you are returning something because it was not right or you no longer need it, see below for more info.

• Original Shipping and Return Shipping will be paid by customer.

• There will be a 20% restocking fee. (This is to cover associated fees and employee time spent on shipments and returns.)

• Controllers, modules, valves, etc... These come in sealed packs and will not be accepted if opened. If returned to us, we will buy it back as a used unit and will get a refund amount of our decided value. Or else, returned to you at your expense.

• Any parts that were installed will not be accepted. If we get something like a mount or cylinder that was installed, we will buy it as a used one but we will not accept it as a return.

• Your Order Info and Contact Info must be with the parts. If no info is included, it will be kept for 30 days. if there is no way for us to contact you and we are not contacted it will be discarded.

• Returns have a 30 day window from date of purchase. Returns after 30 days will not be accepted. Once you receive your RMA number you will have 14 days to return the part to our store.

• Items that were purchased in a Package Deal or a Kit, will lose that discount if a partial return is done. The parts you kept will be subtracted at their normal price before refund.

• If an item with Free Shipping is returned, we will subtract the original shipping expense from the refund.

Missing Parts: Missing pieces from orders must be alerted to the company within one week of arrival. Any parts claimed as missing after this time will not be considered.

Shipping: We will use the service you select. In some rare cases, we may switch to a comparable service with another shipper. For special instructions, email or call us so we can make sure it is done as requested. We do our best to ship the same day on most orders. Mail leaves around 11:00 AM EST and UPS leaves close to 3:00 PM EST. If delivery is delayed because of bad weather any time from pick up to delivery, we are not responsible and UPS & USPS will usually not cover it. Please be sure to take that into consideration when selecting an overnight service during inclement weather. The Map below is for a Guide and not perfect.  We Do NOT ship on Saturdays or Sundays so if you order a part overnight at 5:30 PM EST on a Friday it will be shipped out overnight on Monday when we come back in, meaning you will get it on Tuesday not Saturday or Sunday. (Yes, people have complained about not having a part Saturday morning when they ordered at 8 PM on a Friday). On this note, expedited orders placed on a Friday do not guarantee Saturday delivery. Some areas do not have a Saturday delivery option and will be delivered on Monday.

UPS Estimated Travel Time Map

FREE Shipping: Free Shipping items are sent the shipping option that fits best, we have the option to ship as we prefer. Free Shipping is to the United States only. It will calculate shipping to Canada and other countries.

Local Pickup: When selecting local pickup you are agreeing to pick up the order at our location. If you were not charged PA sales tax because of an out of state address you will be charged that at the time of pickup. We would like to see orders picked up with in 1 week of the order. We will send out an email following the order please let us know when you plan to pick it up if possible. After 30 days we will first reach out but reserve the right to cancel the order out of our system and do a refund less our restocking fees. The parts are held during that time and not able to be sold to others so please do not place an order till you know its the correct part and that you are ready to pick it up.     

Deposits: Any  deposit made to hold or order a plow or part is non-refundable. In the event that you wish to cancel your order, you can use the deposit as a credit towards another item. If you choose to forgo the credit and get your money back, a chosen amount will be given minus any fees for labor, shipping or credit card charges.

• Plow/Spreader Deposits: All deposits will hold pricing for 30 days on in stock items. After 30 days your invoice will be changed to reflect current pricing and will be subject to storage fees.
  
  
• Parts Deposits: In stock parts with a deposit will be held for 30 days. After 30 days any price changes will be adjusted, the deposit will be turned into a credit and parts may be put back into inventory to sell. No refunds will be made.

Ordered In Parts: All parts that are not in stock and ordered in for a customer require a deposit. If parts are not picked up within 30 days of when we recieve them or you cancel the order after its been placed with the manufacturer, all shipping costs will be deducted from what you paid and leftover funds will be made into a credit. No refunds will be made. 

Quotes: All quotes are subject to change.

• Pricing Quotes: Price quotes are subject to change at any time. These changes are based off of manufacturer price increases which we have no control over.
  
  
• Freight Quotes: Freight costs are constantly fluctuating. We do our best to honor the original quoted amount but delays in ordering can cause changes in freight cost.

Canceled orders: If you place an order and change your mind, our credit card processor does not return the fees. Even if it is seconds later, the 3.5% we get charged from that payment is lost. We don't get it back, you don't get it back. We wish there was a way around this, but we have not yet found it.

Missed/Skipped Appointments: For any missed or skipped appointments you will not recieve your deposit back, it will remain as a credit. If there is a delay in the rescheduling, price changes will be reflected.

Lost or Damaged Goods: In the event of lost or damaged goods, please contact us and let us know as soon as possible. Additionally, be sure to make a claim with the carrier before signing for the item. All claims for the loss or damage of merchandise must be made by the customer directly against the carrier. Once the freight forwarder has picked up the items and is in receipt of the merchandise, liability becomes their responsibility. We will do our best to work with you and get you back on the road, but take note that this can sometimes be a time-consuming process.

Warranty: All parts sold by Storks are warranted only through the guidelines set forth by the manufacturer of the product. Storks will in no way accept responsibility for any and all parts sold. Defective parts and goods will be considered for replacement, repair, or credit at the sole discretion of the manufacturer. Any warranty must have original box. Any without the original box may have a delayed resolution or will not be accepted. 

Installation: Storks does not assume any responsibility for labor involved in installation of any merchandise. We will, as a courtesy to our customers, forward information to a manufacturer for consideration. All claims are left to the sole discretion of the manufacturer. In order to speed this process the following criteria must be met: