1) What information do I need to determine what plow will fit my vehicle or options for my vehicle?

We will need the year, make, and model of the vehicle you want to put a plow on. We will also need engine size and fuel type (gas or diesel), cab type, bed length, and weight ratios. In addition, we will need the headlight style to get the correct headlight adapters needed for your vehicle. Unfortuantely, the VIN number does not help us in determining the needed information.

You can also use the tools below for each brand, simply click on the brand name below for a direct link to their websites and then enter the above information to see what options are available for your vehicle, and the maximum size it can handle. These do power match for the newest fleet flex wiring so if you have older system controller may be different.

                                                     

 

2) Do you buy or accept trade-ins of used equipment? How do I begin the process?

Great question. Yes, we do buy and accept traded-ins. The best thing to do for plows and spreaders is to send pictures along with a description to [email protected] so that we can give you a range of what we can offer you for your used equipment. Please note: The exact offer will only be determined when it is brought in for an in-person review of the equipment/item that you are looking to sell/trade. You may also bring your used plow/spreader in during normal business hours and we will give you an offer while you are here, but we recommend pictures beforehand so you do not feel you wasted a trip in the event we cannot agree on a price.  

In addition to full plows and spreaders, we do trade-in other equipment such as used mounts and headlight adapters, but these all vary based off stock, age, and condition.

 

3) Do you take drain oil?

Yes, we do. If you need the containers back, please come into the showroom during normal business hours and let us know so that we may have someone unload them for you. If you do not need the containers back, you may leave them outside beside the fence or out front by the main doors (under black metal awning) either during or after normal business hours.

 

4) Are you still offering notary services?

Sorry, no. As of 2021 we no longer offer notary services. If you need notary services, you can check out our friends at the Bernville Notary (484) 218-8094. They are located at 7301 Bernville Rd. Suite C, Bernville, PA 19506.

 

5) Do you charge sales tax?

Yes, we do charge 6% PA Sales Tax on any order shipped within PA or picked up at our location in PA. If you are an out of state customer but choose to pick up at our store, you can select "Store Pickup" in the shipping screen of the website so that tax is included upon placing the order. If you are an out-of-state customer and pick up your order, but you did not select the "Store Pickup" option while ordering you will be required to pay the 6% PA Sales Tax before the item can be released to you upon pick up. Any orders shipped to locations outside of PA are not charged sales tax.

 

6) Do you take card over the phone?

No, we do not. We no longer take credit cards over the phone due to increased fees. We do work with a company called SwipeSimple, which allows us to email or text our customers a "Buy Now" link where you can safely enter your credit card information for payment to be processed. Once we receive notification from SwipeSimple that payment is received we will immediately begin processing your order. 

 

7) I'm interested in working for your company. Where can I find more information about becoming a member of your team?

We are always looking to add seasonal members to our team September through March. If you are looking for seasonal opportunities, please call us at (610) 488-1450. For any other inquiries you can see our latest job postings at https://www.indeed.com/cmp/Stork's-Plows/jobs and proceed as directed in posting.

 

8) I called but I am not able to get through. Are there other ways I can reach out?

Yes. We get it, especially in the winter months from October through February. In our busy season we get so many calls that we cannot keep up, but we want to assure you that we do our best to get back to you in a timely manner. In addition to a phone call, we have three other ways to reach us and that is via the LiveChat feature on our website where you talk with an agent or leave a message and we get back to, send us an email to [email protected], or send us a text to 610-956-9927.

 

9) I am looking for a part, but don't see it on the website does that mean you do not have it?

No, it doesn't mean that. We have an expansive inventory that is not listed on the website yet! If you are looking for something that you can't find, please call (610) 488-1450 and let us know what you are looking for and we will check to see if we have it.  

 

10) I have an appointment this week, but I need to drop keys off after hours what are my options?

We do have a key dropbox for before and after hour use (under the black metal awning at the main entrance). Please make sure you have already contacted us directly to schedule an appointment and/or pick up so that we may be certain to have all the necessary details including work needing to be completed, when you need the vehicle back, how you intend to take care of payment, etc. 

 

11) My package is lost in transit, but I need it right away. What are my options?

This is extremely frustrating both for you and us. We do our best to get the package on its way to you as quickly as possible, and yet some things are out of our control once it leaves here. In addition, carriers such as UPS and USPS have guidelines on when we can put claims in for packages that are lost or show no tracking. We have found that your best option is to place a new order. You can select the same carrier, but our recommendation is to go with a different carrier/option. Once we are permitted to enter a claim, we will do so promptly so that we can get you refunded for the original order. If the original order shows up, we can work with you to get it returned and a refund issued, as well. If this is the case we would issue a full refund for the part and work with you on the shipping. Shipping is not covered by a carrier if the item/part is found and delivered.

 

12) My package was damaged in shipping and now I do not have the part(s) I need. What can I do?

Unfortunately, these things do happen. We do our best to package the item the best we can, but issues can occur with thousands of packages moving simultaneously across the country. If damage has occurred, please let us know right away. Any damage that is brought to our attention more than 3 days past delivery will not be accepted. Once you let us know an item/package was received damaged, we will open a claim to get the damaged package covered, but this can be time-consuming. It may be best to re-order the part so you can get it asap and then we can refund you once the claim has been finalized. You will want to save all of the packaging materials until the claim is finalized. You will likely be asked to provide several pictures of your damaged package to us to assist in processing the claim.